Questions & Answers

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    50 East 52nd Street
    Brooklyn, NY 10022
    United States


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    Shopping Information

    What are customized products?

    Customized products are items that are tailor-made or personalized according to your specific preferences, such as design, color, size, and text. These products allow you to add a personal touch, making them unique to you or the recipient.

    How do I customize a product on your website?

    Customizing a product on our website is easy! Simply select the item you want to personalize, then use our intuitive design tool to add text, upload images, choose colors, and adjust other features as needed. Once you're satisfied with your design, add the item to your cart and proceed to checkout.

    Do you offer bulk or wholesale discounts for customized products?

    Yes, we offer discounts for bulk orders of customized products. Whether you're ordering for a special event, corporate gifts, or promotional purposes, we can provide competitive pricing for large quantities. Please reach out to our sales team to discuss your specific needs and receive a customized quote.

    What types of customized products do you offer?

    We offer a wide range of customized products, including apparel (such as t-shirts, hoodies, and hats), accessories (such as phone cases and mugs), home decor (such as canvas prints and pillows), and more. Our selection is constantly expanding to meet our customers' diverse needs.

    What is your return policy for customized products?

    Since customized products are made specifically for you, we are unable to accept returns or exchanges unless the item is defective or damaged. However, if you encounter any issues with your customized product, please contact our customer service team, and we'll do our best to resolve the issue promptly.

    Do you offer gift wrapping or special packaging?

    Yes, we offer gift wrapping and personalized packaging options for an additional fee.

    Payment Information

    What payment methods do you accept?

    We accept a variety of payment methods, including:

    • Debit Cards
    • EasyPaisa
    • JazzCash
    • Bank Transfers (for large orders)
    Can I pay in installments?

    Currently, we do not offer installment payment options directly through our website. However, some payment providers like PayPal and certain credit cards may offer installment plans independently.


    What should I do if I accidentally made a duplicate payment?

    If you believe you have made a duplicate payment, please contact our customer service team immediately. We will investigate the issue and process a refund for any duplicate charges.

    Do you offer any discounts for first-time buyers?

    Yes, we often have promotions and discounts for first-time buyers. Please check our website or sign up for our newsletter to stay informed about current offers.

    Can I get a refund if I cancel my order?

    Refund policies for customized products vary:

    • If the customization process has not started, you may be eligible for a full refund.
    • If customization has begun, a partial refund may be issued, depending on the stage of production. Please refer to our Cancellation & Refund Policy for detailed information.
    Are there any hidden fees or charges?

    No, there are no hidden fees. The total cost of your order, including taxes and shipping (if applicable), will be clearly displayed at checkout before you complete your purchase.

    Orders and Returns

    Can I make changes to my design after placing the order?

    Changes can be made within 24 hours of placing your order. Please contact our customer service team immediately with your order number and the changes you wish to make.

    How long will delivery take?

    Shipping times depend on your location and the shipping method selected. Standard shipping typically takes 5-7 business days after the order is processed.

    What should I do if my product arrives damaged or with an error?

    If your product arrives damaged or with a customization error, please contact our customer service within 7 days of receipt. Provide your order number and photos of the issue. We will work to resolve the problem promptly.

    Will I receive a proof before my item is created?

    Yes, we provide a digital proof for your approval before starting production. You must approve the proof within 48 hours to avoid delays.

    Can I return a customized product?

    Since our products are made to order, we generally do not accept returns or exchanges on customized items unless there is a defect or error on our part.

    What information do I need when contacting customer service about my order?

    Please have your order number and any relevant details about your issue or question ready. This will help us assist you more efficiently.